Standard Warranty
Warranties are the responsibility of the original manufacturer and handled through the Distributor. UTD will expedite all warranty claims and will do everything possible to satisfy these claims as quickly as possible. Each product is subject to that manufacturer’s individual warranty statement. Below are some of the common warranty statements for each of the product categories. It is the responsibility of the UTD Distributors to be informed of each of the individual product warranties and should refer to each product individually when quoting warrant information.
- For Buoyancy Compensating Devices (WIngs, Backplates and other Cordura parts) a limited warranty to the original purchaser against all defects in original workmanship and material, under normal use and service, is five (5) years from the date of purchase.
- For Lighting Products a limited warranty to the original purchaser against all defects in original workmanship and material, under normal use and service, is three (3) years from the date of purchase, ninety (90) days on all electrical cords and E/O cord connectors.
- Any flood or damage, for any reason, that is caused from flooding an o-ring sealed or water tight area will not be covered under warranty. All o-ring sealed products undergo extensive pressure testing before being shipped and delivered and are therefore guaranteed to be sealed and functioning when shipped from UTD.
- UTD will not be liable for any further loss, damages, or expenses, including incidental or consequential damages directly or indirectly arising from the sale or use of the product.
- All paint finishing, powder coating, material stitching that is chipped, damaged, or unthreaded through customer use is not covered under warranty.
- UTD does not warranty any product for aesthetic finishes or look. Issues with finish or look that do not affect function of the product are not covered under warranty.
Return & Replacement Policy
- MERCHANDISE MAY NOT BE RETURNED WITHOUT AUTHORIZATION.
- A Return Authorization number from our Customer Service Department must be obtained before returning goods. Items returned without an RA will be subject to inventory charges and fully inspected.
- All returns will undergo evaluation. UTD reserves the right to determine if work falls under warranty. If it is determined your return is not covered under warranty, we will contact you regarding any repair charges. Warranty repairs and replacements are returned to the owner at UTD expense. Non-warranty repair work and parts replaced due to normal wear and tear, along with shipping, are paid for by the equipment's owner.
- Returned merchandise will be repaired or replaced at UTD’s discretion.
- Unauthorized returns or refused shipments of sellable merchandise will be subject to a 15% restocking fee.
- Orders of customized product are generally not returnable. If an RA is issued for a customized product, the order is subject to a 40 - 60% restocking fee, depending on product.
- All returns must be freight prepaid.
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